Cancellation & Refund

ratash.com believes in & we can helping its customers as far as possible, and has therefore a liberal cancellation policy.

How do I cancel an order on ratash.com?

Simply click on the ORDER HISTORY link at the bottom of the website.

How do I return an order on ratash.com?

Simply click on the RETURN link at the bottom of the website.

Refund Policy:

Refunds will be made in the same form that the payment is received within 10 working days from the date of cancellation of order.

Return Policy

If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at +91 98285 33944 or email us at ccare@ratash.com mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.

Apart from condition reserved herein above, the following products shall not be eligible for return or replacement, viz:

• Any product that exhibits physical damage to the box or to the product;

• Any product that is returned without all original accessories and all other items originally included with the product at the time of delivery;

• Any product from which the UPC (Universal Product Code) has been removed from its original packaging.

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